Refund & Return Policy
At HighTide Peptides, we take great care to ensure all products are handled, packaged, and shipped in optimal condition. Due to the sensitive nature of research compounds, we maintain a strict returns and refunds policy.
1. Final Sale Policy
All purchases are considered final and non-refundable. Our products are intended strictly for research use and cannot be restocked or resold once dispatched, ensuring product integrity and safety.
2. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery.
To submit a claim, include:
- Your order number
- Clear images of the product and packaging
- A brief description of the issue
Once reviewed and approved, HighTide Peptides may offer a replacement or store credit at our discretion.
3. Shipping Delays
We are not responsible for delays caused by shipping carriers, customs processing, or incorrect shipping details provided at checkout. Refunds or replacements will not be issued for such delays.
4. Refused or Returned Shipments
Orders that are refused upon delivery or returned to sender will not be eligible for refund or reshipment unless prior approval has been granted by our support team.
5. Contact Us
If you experience any issues with your order, please contact our support team.
We aim to respond to all inquiries within 1–2 business days.
